Communication surveillance
AI-enabled communications surveillance
Combining powerful noise reduction capabilities with accurate risk identification, Global Relay Surveillance is your comprehensive, AI-enabled solution for robust communications monitoring.
Future-proof surveillance
Global Relay Surveillance delivers an adaptable surveillance solution that overcomes the limitations traditionally experienced by vendors using specialized AI. Harnessing the latest Large Language Models (LLMs), Global Relay delivers:
- Finance aware models without the need for additional training
- Unparalleled depth of reasoning and contextual awareness
- Better performance across a broad range of risks, without overfitting to training datasets
- Seamless switching when more advanced models are released
A five-layered approach to communication monitoring
Data standardization and enrichment
Global Relay’s breadth of data Connectors allows for unmatched data enrichment, capturing and delivering structured data from across all business-approved communications channels.
Transcription and translation
Conduct more effective and efficient analysis. Communication data is normalized into a single format and language with near-perfect transcription of voice calls, and translation (across 50+ languages).
Noise reduction
Automatically filter irrelevant data including spam, disclaimers, or promotional material to complement pre-approved content, whitelists, and metadata filters to reduce noise and see only the real risks.
Risk identification
The largest language models, with a deep understanding of financial markets, lines of business, and regulatory requirements analyse data against a comprehensive set of risks to identify misconduct and reduce false positives.
Alert management
Manage the end-to-end surveillance process with practical alert management tools, user-friendly dashboards, robust alert queues, and intuitive reporting. Reduce manual output, save time, and boost efficiency.
Key features and benefits
Full message analysis
Analyse the entire context of a message, not only keywords or sentences, to ensure accurate outcomes.
False positive reduction
Take advantage of AI models, precise policy targeting, and real-time policy refinement to focus on the real issues.
Pattern recognition and contextual understanding
Harness AI capabilities to identify patterns and spot evasion techniques, such as ‘leetspeak’ with contextual understanding.
Investment in AI
NVIDIA GPU-based architecture allows us to run the latest AI-models available, and replace them as technology evolves – without ever sending customer data outside of our environment.
Discover more
AI-enabled voice surveillance
With MAR, MiFID II, and U.S. Swap Dealer regulations gradually increasing the requirements for voice surveillance, now is a good time to act.
Capture and monitor your voice communications data with Global Relay’s AI-enabled voice-to-text transcription solution. Generated with accuracy, speed, and consistency, transcription is the key to robust coverage.
