Key Differentiators
What is Global Relay Connector for Zoom?
Global Relay Connector for Zoom enables organizations to automatically archive and monitor Zoom Meeting, Webinar, and Phone data in compliance with key regulations, including MiFID II (EU financial markets), FINRA Rule 4511 (U.S. financial recordkeeping), and SEC Rule 17a-4 (recordkeeping for broker-dealers). By capturing Zoom data seamlessly, it helps organizations manage regulatory obligations, mitigate legal and reputational risks, and support robust information governance and eDiscovery workflows.
What are they key benefits of Global Relay Connector for Zoom?
As well as ensuring Zoom compliance, Global Relay Connector for Zoom allows you to boost efficiency by reducing time spent manually tagging, classifying, and structuring data. Global Relay automatically enriches and structures your data within the archive, so you can view conversations as they would have happened, and search through them in seconds to understand much-needed context. With Global Relay’s end-to-end compliance solution, you can mitigate third-party vendor risk, with capture, archiving, and surveillance all in one place.
Key features of Global Relay Connector for Zoom
- Zoom message threading with context: Back-and-forth conversations are threaded so meaning doesn’t get lost. View conversations in a similar format to the original.
- Global Relay voice transcription: Automatic or on-demand transcription of all Zoom voice data using our Artificial Intelligence (AI) technology. Easily investigate voice communication for compliance or eDiscovery purposes.
- Profile and identity management: Automated directory synchronization is supported for unified identity and profile management. Single Sign-On is also supported.
- Supervision and eDiscovery: Apply policies with lexicon lists to monitor and flag incoming Zoom voice and electronic communication. Easily escalate reportable events with a complete audit trail of all actions.
- Global Relay or external archive support: Export complete Zoom data and metadata to cloud or on-premise archives.
Global Relay Connector for Zoom has three different classifications – Meeting, Webinar and Phone. These encompass the varying data types businesses use and adapt to different capabilities.
Zoom Meeting
- Chat – public and direct message *
- Waiting room chats *
- Breakout room – chat, audio and video recordings *
- Meeting audio and video recordings
- Source transcription
- Global Relay transcription and translation **
- Polls, quizzes and advanced polls
* Including emoji, reaction, inline replies, edited chats and deleted chats
** Required meeting audio or video recording
Zoom Webinar
- Chat – public and direct message *
- Webinar audio and video recordings
- Source transcription
- Global Relay transcription and translation **
- Polls, quizzes and advanced polls
- Q&A
* Including emoji, reaction, inline replies (edit and deletes not supported by Zoom)
** Required webinar audio or video recording
Zoom Phone
- SMS & MMS *
- SMS auto receptionist and call queue
- Phone calls recording – internal and external
- Source transcription
- Global Relay transcription and translation **
- Delegation and transfer
* All users or selected user archiving supported
** Required phone calls recording
- One integrated platform: Our proprietary solution is built for security, scalability and resilience. There are no dependencies on third-party technologies.
- Scalable: Our infrastructure holds petabytes of data for some of the largest financial institutions.
- Data integrity checks: Constant integrity checks in place with a fully resilient archive to ensure complete data set is being reviewed for reportable events.
- AI driven to reduce false positives: Auditable AI within intuitive platform to create customized AI models with transparent accuracy results.
- Best in class support: 24/7/365 support through phone, email, and web.
- Your assigned Global Relay Connector for Zoom administrator will first authorize Global Relay to securely connect with your Zoom account.
- Once connected, your administrator can customize the archiving settings and policies according to your organization’s compliance requirements and data retention policies.
- Global Relay will then begin to automatically capture, archive, and supervise your Zoom communications data in real time, ensuring continuous compliance.
