Key Differentiators
- Native connector leverages Global Relay Open Connector Framework for scalability, efficiency, and data consistency.
- Capture SMS text message data and voice call recordings directly from Vodafone recording portal
- Metadata/files are automatically downloaded and enriched before being captured and Archived
- Direct source capture ensures data integrity and reduces risks of corruption and loss
- Secure, compliant, unified archiving via the Global Relay Archive
- A single solution, a single source of accountability – cut through the web of multi-vendor complexity
- Perform granular searches, expose patterns and trends, and discover actionable insights hidden within your data
- Message and voice call data is stored and sorted based upon customers retention period request
- Intelligent grouping and conversation threading increases audit and review efficiency
- Option to enable online transcription for all recordings or selected users/groups
- SMS text message data
- Voice call recordings
- All the data captured directly comes from Vodafone recording portal
