Voice & video
Voice & video
Open Connector for
Votacall
With growing demand for enhanced collaboration, Votacall has become a popular choice for voice and video calling services for businesses. As organizations rely on Votacall for critical communication, they must ensure that all calls and messages comply with regulatory requirements and industry standards.
Global Relay Open Connector for Votacall One VoIP offers a seamless archiving solution for SMS, MMS, and voice messages, to enhance your governance, compliance, surveillance, and eDiscovery capabilities to meet recordkeeping obligations.
Key Differentiators
What is Global Relay Open Connector for Votacall?
Global Relay Open Connector for Votacall enables businesses to automatically archive and monitor Votacall’s voice and video data in compliance with critical regulations such as MiFID II (EU financial markets), FINRA Rule 4511 (U.S. financial recordkeeping), and SEC Rule 17a-4 (recordkeeping for broker-dealers). By effortlessly capturing Votacall communications, it supports organizations in managing regulatory obligations, reducing legal and reputational risks, and enhancing information governance and eDiscovery workflows.
What are the key benefits of Global Relay Open Connector for Votacall?
In addition to ensuring compliance, Global Relay Open Connector for Votacall helps businesses streamline their communication archiving process. With automated communications capture and enriched data organization, your Votacall Archive becomes searchable and easy to navigate, allowing you to locate specific conversations and key information in seconds. Global Relay’s end-to-end compliance solution consolidates capture, archiving, and surveillance into one platform, mitigating third-party vendor risks while ensuring you stay on the right side of the regulator.
Key features of Global Relay Open Connector for Votacall
- Votacall message threading with context: Back-and-forth conversations are threaded so meaning doesn’t get lost. View conversations in a similar format to the original
- Global Relay voice transcription: Automatic or on-demand transcription of all Votacall voice data using our Artificial Intelligence (AI) technology. Easily investigate voice communication for compliance or eDiscovery purposes
- Profile and identity management: Automated directory synchronization is supported for unified identity and profile management. Single Sign-On is also supported
- Supervision and eDiscovery: Apply policies with lexicon lists to monitor and flag incoming Votacall voice and electronic communication. Easily escalate reportable events with a complete audit trail of all actions
- SMS, MMS, & Internal My Votacall Chat Conversations
- Group Conversations
- Voicemails
- Emojis, Images, Videos, and other file attachments
- Participant Details
- Communication Metadata
- One integrated platform: Our proprietary solution is built for security, scalability, and resilience. There are no dependencies on third-party technologies
- Scalable: Our infrastructure holds petabytes of data for some of the largest financial institutions
- Data integrity checks: Constant integrity checks in place with a fully resilient archive to ensure complete data set is being reviewed for reportable events
- AI driven to reduce false positives: Auditable AI within intuitive platform to create customized AI models with transparent accuracy results
- Best-in-class support: 24/7/365 support through phone, email, and web
- Must be a Votacall VoIP customer utilizing the Votacall One platform
- Obtain Global Relay Open Connector API credentials for each Data Type
- Complete Votacall’s Global Relay Enrolment Setup using Connector Information provided by Global Relay
