Voice Surveillance
AI-Enabled Voice Surveillance
Can your firm meet the regulatory demand for voice communications surveillance?
Enhance Your Surveillance Strategy
Identify misconduct, reduce false positives, and mitigate the risk of gaps in your communication records with Global Relay’s AI-enabled voice-to-text transcription solution. Capture and monitor voice communication data with accuracy, speed, and consistency.
Regulatory focus on voice surveillance to meet global requirements, from MAR, MiFID II, and SEC Rules, is increasing. Audio transcription is critical to robust voice surveillance to meet these regulatory obligations and ensure watertight, compliant communication.
Intelligent Transcription
Trained on vast multilingual datasets, our AI transcription model recognizes complex speech patterns, including technical language, slang, and accents. For increased accuracy, background noise is identified and disregarded.
57 Languages Supported
For businesses that operate globally, choose to transcribe into the audio's native language or directly into English.
Efficient Communications Monitoring
Using best-in-class Large Language Models (LLM), voice communications are transcribed the moment they enter Global Relay Archive, triggering automatic analysis for at-risk keywords and phrases. With violations flagged for attention, reviewers can focus their time where risk has been identified.
Complete and Accurate Voice Surveillance
Supporting proactive voice surveillance as well as historical investigation,
Global Relay Transcription can be used in two ways.
Voice communications are captured directly from the source with Global Relay Connectors and transcribed in real time as they enter your Global Relay Archive. With automatic analysis performed on in-line transcriptions, no message is left unchecked.
How It Works
Intuitively navigate audio files using the seekbar
Match audio to policies with waveform highlighting
Sync audio and transcript with autoscroll
Identify individuals with speaker separation
Playback specific parts of the audio transcript
Use advanced search controls specific to calling
Manually select any archived audio files from Global Relay Archive to transcribe when you need it. On-demand transcription supports backdated investigations, eDiscovery activity, and regulatory demands.
How It Works
View transcription in browser or via PDF download
Ensure data integrity with chain of custody information
Identify individuals with speaker separation
Transcription You Can Trust
Data security is at the core of all Global Relay’s products and services. We’ve made a significant investment in state-of-the-art hardware so we are able to host our AI models completely in-house – meaning your data never has to leave Global Relay for third-party processing.
Visibility Beyond Compliance
Adding voice capture and surveillance to your routine monitoring solution, provides visibility across your entire business communications. Insights into non-financial and cultural matters can be imperative to the success of your business.
Contact the Global Relay Sales team to learn more about our end-to-end solutions for compliant communications.