Global Relay Industry Insights: Compliant Communications 2024

Global Relay has compiled and analyzed industry responses to regulatory action to lift the lid on how compliance, risk, and surveillance executives are managing business communication, and their attitudes to emerging risk, from AI to social media.

04 June 2024 2 mins read
By Jennie Clarke

Global Relay Industry Insights: Compliant Communications

For the second year running, Global Relay has compiled and analyzed industry responses to regulatory action across recordkeeping, surveillance, and communication compliance. In this report, we lift the lid on how compliance, risk, and surveillance executives are managing business communication, and their attitudes to emerging risk, from AI to social media.

A preview of what we found…

55%

Compliance Is A Challenge insights icon

of financial institutions consider social media to be an emerging area of compliance risk

65%

Social Media is a risk insights icon

of firms said that getting employees to comply with rules for electronic communications is their biggest challenge in 2024

44%

Banning WhatsApp and WeChat icon

of compliance teams still ban WhatsApp and WeChat, despite ongoing regulatory enforcement action (and they’re still not confident channel bans are effective)

67%

Bring Your Own Device icon

of firms are using BYOD policies, up from 51% in 2023

42%

Artificial Intelligence Icon

of financial institutions plan on using AI in compliance workflows in 2024

BUT65%

America companies don't intend to use Artificial Intelligence insights icon

of North American firms don’t plan on using AI

Download the full report

SUPPORT 24 Hour