“It’s on the chat” – Shift in Nordic regulatory tone as Danske Bank fined $4.4 million for market manipulation
Norway’s financial regulator, Finanstilsynet, has fined Danske Bank A/S 50 million NOK for market manipulation, with the investigation unearthing “illuminating” evidence of misconduct across a range of communications channels.
Hands off – FCA confirms it won’t issue WhatsApp rules for banks
The Financial Conduct Authority has ended years of industry speculation around a potential UK-based compliant communications crackdown by confirming it is “not planning any wholesale rules” around WhatsApp use by firms.
The Conduct Chronicles – ‘Lessons from the Farage Bank Account Furore’
Emma Parry reviews the Farage bank closure as a signal for banks to ensure they have proper data retention tools in place, clear rationales and compliance with Consumer Duty obligations to ensure they are prepared for any regulator investigations and good consumer outcomes.
Firms call for return to office: How can compliance tools support hybrid work?
As businesses return to work for 2025, financial services firms have made headlines with new, more stringent ‘return to office’ (RTO) policies. Does RTO mark the end of a ‘working from home’ (WFH) model for financial services, or can compliance technology mitigate the risks of hybrid work?
MCOB: mortgages and home finance conduct of business
The UK mortgages and home finance industry has seen significant shifts since the pandemic, notably with interest rates rising and new AI developments for affordability decision-making.
New year, same SEC as 12 firms hit with $63 million in off-channel communications fines
The SEC has fined 12 firms a combined $63 million for recordkeeping failures relating to off-channel communications – but does this set the regulatory tone for the year to come?
Why Apple® Messages should be on your communications capture list
As one of the main platforms used for texting, firms should assess their capture needs for Apple® Messages to keep in line with recordkeeping requirements.
Global Relay Data Insights: Communication Capture Trends in 2024/25
Global Relay analyzes the data of over 12,000 regulated financial institutions to provide a unique view of how the industry is capturing communication data.
U.S. regulatory enforcements against non-compliant electronic communications
Obtain an overview of the direction U.S. regulators have taken in approaching non-compliant communications, highlighting notable enforcement actions for channels like text, instant messaging, and social media.
Is voice surveillance the missing piece for compliant communications?
Unlock expert insights from our recent webinar exploring regulatory trends and industry voice surveillance practices, and find out whether voice surveillance is the missing piece in the compliant communication puzzle.
Key updates to the Department of Justice Evaluation of Corporate Compliance Programs
The September 2024 update to the Department of Justice’s (DOJ) Evaluation of Corporate Compliance Programs (ECCP) gives firms much to contemplate and some pressing concerns to address, including the risks associated with emerging technologies.