IM impact: Are you accounting for emerging instant messaging channels?
Communications compliance persists as a regulatory focus area - but, amid a landscape of fast-emerging instant messaging applications, are firms treating IM platforms as a compliance priority?
You’ve (not) got mail – FCA criticized for 12-month email deletion policy
The Financial Conduct Authority’s decision to adopt a policy of deleting “unnecessary” staff emails after 12 months has received criticism, with commenters suggesting it is “one rule for the regulator and another for the regulated.”
Stored Communications Act
Where is the line? That’s what enforcement agencies and the US government have to consider each time they make a request to access an individual's private electronic communication when building evidence in a case.
CIRO’s 2025 Compliance Playbook: Navigating cybersecurity, third-party risks, and social media rules
CIRO's 2025 Annual Report reveals it's priorities for the year ahead, namely a focus on cybersecurity, third-party risk and social media.
Culture is contagious: Is surveillance your first defense?
The FCA has doubled-down on its focus on conduct and culture, noting that it will be taking direct action against firms that do not have controls to detect misconduct.
Surveillance, Gen AI, and third-party risk: Key takeaways from FINRA’s Annual Oversight Report for 2025
FINRA has published its Annual Oversight Report for 2025, giving firms a 'heads up' of the regulator's key focus areas for the year, including AI, recordkeeping, and third-party and social media risks.
“It’s on the chat” – Shift in Nordic regulatory tone as Danske Bank fined $4.4 million for market manipulation
Norway’s financial regulator, Finanstilsynet, has fined Danske Bank A/S 50 million NOK for market manipulation, with the investigation unearthing “illuminating” evidence of misconduct across a range of communications channels.
Hands off – FCA confirms it won’t issue WhatsApp rules for banks
The Financial Conduct Authority has ended years of industry speculation around a potential UK-based compliant communications crackdown by confirming it is “not planning any wholesale rules” around WhatsApp use by firms.
The Conduct Chronicles – ‘Lessons from the Farage Bank Account Furore’
Emma Parry reviews the Farage bank closure as a signal for banks to ensure they have proper data retention tools in place, clear rationales and compliance with Consumer Duty obligations to ensure they are prepared for any regulator investigations and good consumer outcomes.
Firms call for return to office: How can compliance tools support hybrid work?
As businesses return to work for 2025, financial services firms have made headlines with new, more stringent ‘return to office’ (RTO) policies. Does RTO mark the end of a ‘working from home’ (WFH) model for financial services, or can compliance technology mitigate the risks of hybrid work?
MCOB: mortgages and home finance conduct of business
The UK mortgages and home finance industry has seen significant shifts since the pandemic, notably with interest rates rising and new AI developments for affordability decision-making.