Communications monitoring
Communications monitoring
Accurately identify risks in every communication
Detect potential misconduct and compliance risks across all your communication channels with Global Relay Surveillance to safeguard your business.
Smarter communications monitoring with Global Relay Surveillance
Our AI-enabled solution captures data from any source, enhances data quality, and accurately identifies risks. Combined with powerful investigation capabilities, your team can focus on solving real threats.
Why choose Global Relay Surveillance?
Filter out noise
Prevent false positive alerts with AI-enabled noise filtering and trusted sender lists. Each message is analyzed in context, ensuring only genuine risks are alerted.
Detect true risks
Find risks more effectively using generative AI to analyze the whole of each message, beyond keywords and phrases.
Ensure data completeness
Capture and monitor all data types from any communication channel. Global Relay’s robust reconciliation controls ensure the quality and completeness of your data.
Scale investigations
Alerts can be automatically directed to nominated reviewers, optimizing efficiency. Analysts will have the tools they need to investigate and act on flagged risks.
Optimize review workflows
Keep complex workflows running efficiently with a visual, interactive overview of current cases within your private dashboard.
Guarantee data security
Our private data centers mean we can host the AI models directly within our own environment, allowing us to align with AI innovation while keeping your data secure.
Choose an approach that fits your needs
No matter the size of your organization, it’s essential to choose an approach that aligns with your needs. Leverage generative AI, lexicon-only, or a combination of the two to manage both regulatory and internal risk effectively.
AI-driven risk identification
Generative AI evaluates risk by analyzing message context, helping it to differentiate non-threatening scenarios from genuine risks and minimize false positives. Each alert raised includes an explanation, providing clarity on where the potential risk lies.
Lexicon-based monitoring
Predefined keywords and phrases help reviewers quickly identify potential violations. This method of surveillance remains a valuable tool for flagging high-risk communications efficiently.
Respond to regulatory requests
Be audit-ready with on-demand reports, demonstrating the breadth and effectiveness of your surveillance strategy. In the event of an investigation, easily search, find, and retrieve the data you need.
Leverage responsible AI
Global Relay stands by a transparent and robust AI governance and risk management framework, ensuring the safety of your data. We have aligned our processes to global regulatory laws, standards, guidance, and best practices.
Contact the Global Relay Sales team to learn more about our end-to-end solutions for compliant communications.